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Privacy Policy

Your Privacy is Important

Privacy Policy – THE EAR CLINIC 2021

Effective Date: 2021

At The Ear Clinic, we are committed to protecting the privacy and security of our patients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the United Kingdom.

  1. Information We Collect: We may collect the following types of personal information when you visit our clinic or use our services:

a. Personal Identifiable Information (PII): Name, date of birth, address, contact details (phone number, email address), and other relevant identification information. b. Medical Information: Health history, current medical condition, treatment records, and any other medical information required for diagnosis and treatment. c. Payment Information: Credit/debit card details or other payment information necessary for billing purposes. d. Communication Data: Records of our communication with you, such as appointments, emails, or phone calls.

  1. How We Use Your Information: We use your personal information for the following purposes:

a. Providing Healthcare Services: To diagnose and treat ear-related medical conditions and provide appropriate medical advice and treatment. b. Appointment Management: To schedule, reschedule, or cancel appointments and to send reminders about upcoming appointments. c. Billing and Payments: To process payments, verify insurance coverage, and handle any related billing matters. d. Communication: To communicate with you regarding your healthcare, clinic updates, and other relevant information. e. Improve Services: To analyze patient data in an anonymized and aggregated format to enhance the quality of our services. f. Legal Obligations: To comply with legal and regulatory requirements, including reporting adverse events or complying with court orders.

  1. Data Sharing: We may share your personal information with third parties under the following circumstances:

a. Medical Professionals: Your information may be shared with specialists, doctors, or medical practitioners involved in your diagnosis and treatment. b. Business Partners: We may share your data with trusted third-party service providers who assist us in operating our clinic, such as IT support, payment processors, and medical software providers. c. Legal Obligations: We may disclose your information to comply with legal requirements, protect our rights or the safety of others, and respond to court orders or other legal processes.

  1. Data Security: We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. All patient data is stored securely and access is limited to authorized personnel only.
  2. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
  3. Your Rights: As a data subject, you have certain rights under the GDPR, including the right to access, rectify, erase, restrict processing, and data portability. If you wish to exercise any of these rights or have concerns about your data, please contact us using the information provided below.
  4. Changes to this Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The updated version will be posted on our website, and the effective date will be revised accordingly.
  5. Contact Us: If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:

The Ear Clinic | 14 Bishopsmead Parade East Horsley |

By using our services, you consent to the terms of this Privacy Policy and the processing of your personal data as described herein.

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Take the first step towards ear hearing health by scheduling an appointment at The Ear Clinic today. Our team is ready to provide you with the exceptional care and personalised solutions you deserve.

Contact us now to embark on a journey to clearer, more vibrant sound and healthier ears.

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